Event Coordinator | Full-Time | Temple Gardens Centre
- Moose Jaw, SK
- $22.00-24.00 per hour
- Permanent
- Full-time
- Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles providing excellent customer service assistance to both internal and external clients
- Respond to all customer inquiries within 24 hours
- Address customer complaints and appropriately deal with critical feedback
- Preparation, execution, and settlement reporting for Meeting Room, Banquet, Conference space rentals for groups up to 75 people
- Work collaboratively with Director of Events for Meeting Room, Banquet, Conference space rentals for groups over 75 people
- Work collaboratively with internal departments providing information and requirements for all events and bookings in a timely manner
- Assist the Director of Events with briefings of staff providing necessary information on rentals
- Work seamlessly with all in-house departments to ensure consistency, accuracy, and optimal financial opportunities are met throughout the set-up, the duration of, and the tear-down of all events
- Work with building clients and represent the facility to potential facility users; respond to inquiries regarding facility use, prepare event meeting minutes/notes, and send out food and beverage materials; assist facility users in finalizing booking arrangements contracts as well as collection of deposits and prepare billing settlements
- Prepare event license agreements, addenda and related correspondence; review documents for completeness and accuracy; assist in following up with facility users regarding deposits, insurance and other related license agreement requirements
- Update facility user contact and account information, blocking event space and other event booking information in the computerized event booking and management system
- Create and maintain event files in hard copy and digital; distribute and reconcile all event folders and respective checklists for the department
- Assist Director of Events as requested with Live Event planning and execution
- Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, guests/public
- Communicate to all staff the weekly building schedule of events
- Ensure optimal positive perception of venue within the community and within professional organizations to encourage business partnerships
- Other duties and responsibilities as assigned
- Experience in a convention center, sports facility, performing arts facility or other multi-purpose public assembly facility
- Self-motivated with excellent interpersonal and communications skills
- Demonstrates the ability to function in a fast-paced high-pressure environment
- Ability to work independently and as part of a team
- Strong verbal and written communication skills in the English language required
- Detail oriented and organized working style with effective time management skills
- Willingness to work a flexible schedule is required and the ability to work evenings, weekends, and Statutory holidays based on the schedule of events
- Demonstrated proficiency in Microsoft Office applications, including word processing, spreadsheets, and PowerPoint
- Experience in AutoCAD, Cvent and Venue Ops an asset
- Possession of, or ability to obtain, a valid drivers’ license
- Provide accurate facility information and superior customer service to patrons
- Assist in maintaining a safe, clean, and positive environment for all staff
- Report any injuries and safety hazards to the OHS Committee
- Attend and obtain all training certificates and first aid as requested/needed including - Serve it Right