Systems Administrator
Cronos Group
- Stayner, ON
- Permanent
- Full-time
- Responsible for the day to day maintenance, configuration, security, and reliable operation of the Cronos (and affiliate) computer systems, network switches, servers, and virtualization
- Participate in software and data center hardware upgrades and maintenance activities on equipment such as UPS and host hardware systems
- Manage, monitor, and maintain backup systems and processes
- Discovery and investigations related to infrastructure alerts or requests
- Provide front line as well as 2nd level technical support and work with vendors to assist and support activities
- Active Directory and O365 Administration and support
- Identify, validate, recommend, and deploy software, OS, and hardware patches
- Install, modify, and maintain systems and utility software as required on server and endpoint computer systems
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Liaison with outside vendors and other support personnel and/or organizations when required
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Stay current with technological developments in systems administration technology and recommends ways for Cronos to take advantage of new technology
- Additional duties as required
- Post-secondary education in Computer Science or a related field (or equivalent additional experience)
- 5+ years of experience supporting IT functions
- Industry certifications (Microsoft, Cisco, ITIL) would be an asset
- Working knowledge of virtualization technologies and network technologies (switches, routers, firewalls) and SDWan technologies
- Strong Windows knowledge and experience: troubleshooting, maintenance, configuration, design (Windows 10, Windows Servers, Active Directory, Azure AD, Office 365)
- Practical experience with SAN and backup administration
- Proven experience with technology support tools and methodologies (remote control, ticketing, triage)
- Familiarity with Mobile Device Management, mobile apps, iOS and Android would be an asset
- Proven experience in providing top notch technical support in both remote and in-office environment
- Consumer focused mindset with a willingness to provide creative problem-solving solutions to meet the needs of customers
- Self-motivation, “roll-up-the sleeves” mentality, capable of taking initiative to proactively problem solve and identify solutions with minimal oversight
- A solid communicator, possessing the ability to influence both technical and non-technical stakeholders with your recommendations
- A team player, can collaborate and consult effectively in global teams across time-zones and different cultures
- Agile and flexible, able to pivot and react quickly and effectively to new and high priority needs