Applications Analyst – Dynamics 365 & Business Systems

• akoyaGO (our CRM, donor management, financial management and grant management platform, built on Microsoft Dynamics 365) and its portals, including but not limited to GOfund, GOdonate and GOapply.
• Microsoft Dynamics 365 Business Central (Finance system).
• Manage and troubleshoot support issues, including security roles and permissions, workflow failures, system bugs, system triggers and alerts, etc.
• Participate in weekly vendor check-ins with akoyaGO, tracking support tickets, enhancement requests, and post-release testing.
• As a technical liaison for akoyaGO and other Foundation vendors, monitor product releases and proactively test workflows and customizations to mitigate business impact.
• Support Email Marketing Platforms (e.g., Pardot, Mailchimp, or similar), Event Management platforms, online giving, tributes, peer-to-peer platforms (e.g. CrowdChange, Classy, or similar).
• Train Foundation staff and users on changes, features, and best practices.
• Create and maintain documentation for administrative processes and configurations, and facilitate knowledge transfer.

• Participate in planning and improvements related to various platforms' functionalities and assist in the implementation of GOdonate (online giving platform) and other platforms.
• Serve as a liaison between business teams, IT, and vendors for integration, testing, and implementation, to ensure efficient, scalable workflows for fundraising, donor stewardship, and reporting.
• Lead and support data integration efforts between akoyaGO, Salesforce, email marketing platforms, and other systems. Develop solutions for managing communication preferences and audience segmentation across platforms.
• Work with internal departments to identify data governance issues and deliver cross-platform functionality.

• Support and administer multiple software applications, including security roles and permissions, workflow failures, system bugs, and system alerts.
• Provide user support for multiple applications, and resolve issues raised through incidents, service requests, or other applicable channels.
• Troubleshoot problems by researching, analyzing, and identifying symptoms and causes.
• Maintain internal audits and version updates for different applications such as Abila MIP, Microix, and other applications as required.
• Participate in any project deemed necessary by the organization, including but not limited to the creation of SharePoint sites and the migration of documentation from network drives to SharePoint sites.

• Bachelor's degree in information systems, Computer Science, or related field.
• 3-5 years of experience in application support, CRM platforms administration, and business systems integration.
• Strong hands-on experience administering Microsoft Dynamics 365, including Microsoft Business Central, is a must-have.
• Advanced knowledge and experience with Microsoft Power Platform tools (Power Automate, Power Apps, Power BI).
• Strong understanding of data structure, business rules, managing workflows, alerts configuration, and IT change management.
• Strong experience with Microsoft ecosystem: Office, Outlook, SharePoint (user management, sites, libraries, migration), Teams, and Azure.
• Knowledge of on-premises server management and experience handling various version upgrades of software platforms.
• Experience with data import/export (Excel, etc) and managing large data sets.
• Excellent communication and documentation skills
• Comfort working across technology, fundraising, and finance teams.

• Familiarity with nonprofit operations, donor-advised funds, fundraising operations, and grant management.
• Experience with akoyaGO CRM, Salesforce CRM or similar platforms.
• Experience managing third-party fundraising, event management and email marketing platforms like CrowdChange, Classy and MailChimp, or similar

EMETemployment