Cyber Claims Adjuster
- Toronto, ON
- Permanent
- Full-time
- Must hold an adjuster's license in Ontario and able to obtain further license within Canada.
- 5+ years of experience as a claims adjuster with an insurance carrier or TPA, professional liability is preferred required, cyber experience a plus.
- Must have hold a bachelor's degree or insurance designation.
- Ability to learn and understand insurance concepts relating to Cyber Insurance Claims
- Ability to grow into a role that will be able to represent claims during sales and marketing meetings.
- Able to learn and grasp insurance concepts as well as cyber related claim scenarios required.
- Excellent writing and communication skills are required, ability to review policy and draft detailed Reservation of Rights and Denials.
- Must be able to obtain continuing education credits.
- French speaking and writing (preferred but not required).
- Provide expertise to our clients with guidance on strategy and vendor management in the case of a breach which requires outside resources.
- Handle all aspects of cyber claims within the United States, Canada and other countries as required.
- Assess coverage, issue timely coverage letters and provide an explanation on certain elements of the claim which may and may not be covered.
- Be the key contact between assigned insurance carriers and Cyber Scout Claims.
- Provide exceptional customer service to policyholders, client carriers and internal team members.
- Collaborate with claims manager and breach team to identify and document handling strategy within the scope of insurance coverages.
- Able to work with a claims software system that tracks claims diary, notes and reserves.
- Identify coverage issues and draft appropriate letters to policyholder Process claims in accordance to Best Practices Claims Guidelines with guidance from claims manager.
- Identify cost saving strategies when hiring outside vendors/experts/defense firms.
- Complete training in field of cyber claims and maintain current knowledge of trends and best practices. Obtain required provincial licenses and maintain required Continuing Education.
- Act as a liaison between the Cyber Claims department and Cyber Scout Breach team and Cyber Scout Solutions.
- Review and approve all vendor billing.
- Run monthly bordereau reports that capture required data by reinsurance partners.
- Track monthly billing and receivables working with internal accounting department.