Houseperson

• Clean and maintain assigned public areas including corridors, elevators, stairwells, and service areas according to established housekeeping standards.
• Ensure all public spaces are tidy, presentable, and welcoming for guests at all times.
• Remove trash, recycling, and used linen from guest floors and service areas and transport to designated collection points.
• Maintain the cleanliness and organization of housekeeping storage rooms, linen rooms, and service corridors.
• Perform periodic deep cleaning tasks such as carpet care, furniture moving, and detail cleaning as assigned.

• Collect, sort, transport, and distribute clean and soiled linens, towels, and uniforms throughout the hotel.
• Ensure housekeeping carts, supply closets, and linen rooms remain stocked and organized to support daily operations.
• Deliver guest amenities and requested items such as extra towels, linens, pillows, cribs, or rollaway beds in a timely manner.
• Assist Suite Attendants by delivering supplies, removing used linen, and preparing rooms for efficient turnover.
• Support housekeeping leadership with special projects, seasonal cleaning, and operational tasks as required.
• Report maintenance concerns, damages, or safety issues promptly to the appropriate department.

• Provide friendly, professional, and responsive service to guests and colleagues.
• Respond promptly and courteously to guest requests and service needs.
• Maintain a positive and helpful attitude when interacting with guests in public areas.
• Support the creation of a clean, comfortable, and welcoming environment throughout the hotel.

• Work closely with Suite Attendants, Housekeeping Supervisors, and other colleagues to ensure operational e5ciency.
• Assist colleagues during busy periods to ensure rooms and public areas meet cleanliness standards.
• Participate in departmental meetings, training sessions, and continuous improvement initiatives.
• Contribute to maintaining a positive and respectful workplace culture.

• Follow all hotel policies, departmental procedures, and health & safety protocols.
• Use cleaning equipment, chemicals, and tools safely and according to guidelines.
• Properly store supplies and maintain an organized and safe work environment.
• Identify and report potential hazards or unsafe conditions promptly.

• Previous housekeeping experience in a hotel or hospitality environment is preferred.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Ability to work independently while maintaining strong teamwork and collaboration.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

• Ability to stand and walk for extended periods throughout the shift while performing physically active duties.
• Frequent bending, kneeling, reaching, and twisting while cleaning and organizing service areas.
• Frequent lifting and carrying of linen bags, supplies, and equipment up to 50 lbs, as well as pushing and pulling fully stocked housekeeping carts.
• Physical stamina required to transport linens, move furniture, and assist with housekeeping equipment.
• Occasional use of ladders, stairs, or step stools when accessing elevated areas.

Fairmont