Dispatcher - 12 Month Contract

• Ensure phones and satellite messages are answered promptly
• Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner
• Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.

• Establish plans for loads that will not meet service commitments. This includes communication information to customer and customer service.
• Ensuring correct equipment is assigned to customers and trailer bank commitments are not delayed.
• Ensure yard check, load security, heated load and inactive trailer monitoring are completed daily
• Relay information, obstacles, and discrepancies to driver managers, operations, customer service, and other various departments when necessary and in order to prevent systematic service failures.
• Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly.

• Ensuring data integrity is preserved by ensuring the following items are planned accurately and in a timely manner

• Deadheads
• Switches
• Check-calls
• Correcting error messages

• Entering orders
• Responding to the after-hour needs of customers

• Assist planners with overflow dispatching
• Fill in planning role when needed
• Support any team member who needs assistance

• Monitor pools of equipment and report on fleet balance and utilization
• Monitor foreign equipment in order to help facilitate timely returns
• Reconcile computer records with physical yard checks
• Investigate discrepancies in order to prevent losses of equipment

XTL Transport