Field Product Specialist - Live Media
Evertz Microsystems
- Burlington, ON
- Permanent
- Full-time
- Being the primary client support for Evertz’ Live Media products
- Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
- Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
- Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
- Install product(s) or systems at customer sites and deliver training to customers in-house or abroad
- Support new customer opportunities through live product demonstrations an event support
- Education in Broadcast, Electrical, Electronic, Computers or related field is required
- Live production knowledge and experience
- Must be eligible for international travel and be able to work alone with little or no supervision
- Experience working in the broadcast environment, on-air broadcast operations, or equivalent
- Able, flexible and willing to travel internationally
- Strong verbal and written communication skills
- Problem-solving ability and able to react to changing situations
- Direct experience with IT networking, server hardware and Linux
- Unparalleled desire to help the customer and deliver service excellence
- Employer funded benefits program
- Competitive total compensation package
- Work-Life Balance
- Employee assistance plan
- Employee Discount Platform
- Career Progression
- Casual Work Environment
- Social Events and Sports Teams