Guest Services Coordinator

Sherkston, ON
$17.86 per hour
Permanent
Full-time

5 days ago

Career Site HeaderAre you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Outdoors and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!Job SummaryGuest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.Job Duties

Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
Assist with accepting guest reservations in person and via phone
Ensure office supplies are sufficiently stocked and prepare supply orders as needed
Assist with planning and coordinating guest and resident relations events and activities within the resort
Assist with the preparation of marketing materials
Make collection calls for site rental payments as directed; submit bad debt files to collections
Process resident move-ins and move-outs
Complete and maintain resort records, reports, and files
Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
Obtain approvals on prospective resident applications; track all approvals and denials
Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
Review and code invoices and other payables & submit to manager approval
Other duties as assigned
Check guests in and out for their reservations
Greet and establish rapport with guests, current and prospective residents
Field resort comments, suggestions, and complaints to resort leadership
Maintain petty cash fund

Requirements

High School Diploma or GED (Required)
2 years in administrative experience (Required)
6 months in previous experience using property management and/or reservation systems (Preferred)
6 months in hotel or resort front desk experience (Preferred)
Strong customer service skills
Excellent telephone skills
Good problem solving skills
Professional appearance
Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
Must have a valid driver's license

PERKS & BENEFITSAt Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

Online access to view and update personal information, review paystubs, annual T4s, and more
Participation in company-wide SunRewards program
Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
Get paid daily with
Access to hundreds of online learning modules via Sun University
Vacation RV site rent discounts at Sun Outdoors locations nationwide
This is a genuine vacancy for an existing role

Job Reference: 135621At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you canACCESSIBILITY ASSISTANCE If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to careers@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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