Clinical & Quality Lead

• Model the organizations mission, vision, and values, consistently representing Covenant professionally and positively.
• Collaborate effectively as a professional team player, supporting the achievement of Covenant’s mission, vision, and values.
• Engage and mobilize teams to fulfill Covenant’s mission, vision, values and strategic objectives.

• Serve as a clinical leader and subject matter expert, modeling best practices and coaching frontline staff in real time.
• Assess staff learning needs and develop, deliver, and evaluate education plans that support safe, high-quality, person-centred care.
• Deliver and track the Covenant Education Calendar for the community, ensuring core annual education and organizational priorities are implemented effectively.
• Build and maintain practical, relevant, and accessible education content (in-person, digital, and hybrid formats).
• Coach and mentor frontline staff on clinical best practices, standards, and policies in real-time, primarily on the floor.
• Deliver education and onboarding to new team members and support ongoing competency development.
• Collaborate with the Quality, Practice and Education team to ensure alignment of content, delivery methods, and evaluation
• Champion use of the Learning Management System (LMS) by supporting staff completion, troubleshooting issues, and ensuring accurate and timely tracking of all mandatory and community-specific education.

• Support and lead quality improvement initiatives and audits at the community level, aligned with organizational goals.
• Partner with community leadership in analyzing trends, implementing corrective actions, and driving improvements in resident outcomes.
• Collaborate on risk mitigation strategies, incident reviews, and follow-up education as required.
• Provide education, coaching, and support to ensure accurate and timely completion of RAI-MDS assessments, and promote best practices in assessment, care planning, and clinical documentation aligned with RAI standards.
• Assist with readiness for accreditation and licensing reviews by ensuring staff compliance with clinical expectations and standards.
• Identify gaps in knowledge or practice and respond with practical, timely coaching and education on the floor.

• Actively participate in daily huddles, leadership meetings, and cross-functional planning at the community.
• Support a just and learning culture through coaching, reflective practice, and professional development.
• Serve as a liaison between frontline staff and leadership, helping translate practice standards into day-to-day excellence.
• Adapt hours and presence to meet the needs of the community including evenings, nights, weekends, or holidays as necessary.
• Support the Resident Care Manager and assume leadership responsibilities in their absence, including oversight of clinical operations and decision-making.
• Participate in the leadership on-call rotation providing after-hours support and direction for urgent clinical or operational issues.

• Responsible for planning, organizing, developing, delivering and evaluating education programs for staff.
• Provides clinical support to Resident Care Manager and other site staff.
• Provides professional leadership to all members of the site Interdisciplinary Team.

• Ability to deal effectively with emergent and urgent clinical and operational situations.
• Ability to assist in implementing changes to the Care Program employed in and to overall site care and services.

• Planning and delivering the annual and mandatory education requires incumbent to be very creative as the same material is refreshed annually.
• Ability to adjust the education to meet staff learning levels, needs and style.
• Ability to mentor and coach staff in a professional manner.

• Responsible for designing annual, mandatory and responsive education programs.
• Plans modified staff return to work activities in conjunction with the Resident Care Manager or Site Administrator

• Regulated Health Professional in good standing (Registered Nurse or Licensed Practical Nurse).
• Minimum 5 years of experience in continuing care, long-term care, or a related healthcare setting.
• Proven ability to lead education, facilitate learning, and coach staff in clinical settings.
• Demonstrated knowledge of quality improvement principles, clinical standards, and adult learning.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to work independently, manage competing priorities, and be a visible leader in a dynamic environment.

Covenant Care