Leasing Coordinator

• Respond to all inquiries via all forms of advertising and communication, including website, email, social media, phone, text, CRM and in person, while presenting properties and amenities in a positive light that encourage prospective tenants to engage in a lease with Forthright.
• Schedule and confirm showing appointments.
• Conduct showings and tours, highlighting features and benefits of available rental units.
• Host Lease-up tours in show suites and assess show readiness/cleanliness of suites.
• Receive security deposits and process applications as received.
• Prepare lease documents and move in packages, accurately and timely.
• Follow-up with prospects who attended recent showings, submitted inquiries and those added to waiting lists.
• Guide tenants through the lease signing process and be well versed in all leasing documents, having the ability to confidently explain terms and answer questions or concerns.
• Conduct Unit Condition Reports during move-in and move out appointments, take photo documentation and address important information such as use of the Resident Portal, the Resident Reference Guide, important contacts etc.
• Stay informed about local property rental markets, trends, and competitors’ offerings to better understand and communicate rental rates.
• Update all internal reports associated with Leasing.
• Market rental units in line with corporate standards.

• Accountability: Holding self and others accountable to meet commitments.
• Action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Decision quality: Making good and timely decisions that keep the organization moving forward.
• Interpersonal savvy: Relating openly and comfortably with diverse groups of people.
• Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Optimizes work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Experience with Microsoft Office Suite programs and webmail applications is required.
• Exceptional customer service is required with experience in sales, negotiation, and customer care.
• Ability to build trusting relationships with prospective tenants leading to successful tenancies.
• Exceptional communication, tactful in approach, have the ability to redirect focus and transform negative perception into positive rewards.
• Class 5 driver’s license required. Driving includes travel to properties located in Winnipeg and surrounding areas. Must have access to a reliable vehicle.
• Exceptional problem-solving abilities expressed through informed independent decision making is required.
• Exceptional organizational skills and a high level of attention to detail is required.
• Experience with property management software (Entrata) is an asset.

Forthright Properties