CAN_Engineer

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  • Brampton, ON
  • Permanent
  • Full-time
  • 1 month ago
Pay Rate Range: $ 46.42- 47.79/hr.Senior SME – Nokia Fixed NetworksJob ​Description:
The SME (Subject Matter Expert) will support operations, engineering, and technology teams in managing, validating, and optimizing Nokia fixed-network products and management platforms.
This role involves hands on technical guidance, troubleshooting, documentation, procedural development, network assessments, and collaboration with Nokia TAC and R&D teams.Key Responsibilities
1. Operational & Engineering Support
  • Support Operations, Engineering, and Technology teams with as built configurations and deployments within the lab facility.
  • Assist engineering teams in testing and verifying software updates or network changes related to supplier (Nokia) devices.
2. Architecture & Deployment
  • Provide engineering expertise regarding architectural choices involving Nokia products.
  • Create Method of Procedures (MOPs) and coordinate deployment across network environments with Operations teams.
  • Deploy and implement network changes following industry and Nokia best practices.
3. Nokia TAC & R&D Liaison
  • Act as liaison with Nokia TAC and R&D for technical escalations and execution of proactive deliverables, ensuring faster restoration and dedicated engagement when required.
4. Troubleshooting & Network Health
  • Troubleshoot and resolve network issues across software and hardware components.
  • Guide teams in monitoring SLA performance, identifying threats, and assessing both current and potential future network issues.
5. Performance Metrics & Service Management
  • Act as SME to define and establish performance metrics, identifying key areas of service management.
  • Facilitate the identification of control mechanisms and critical action or recovery paths for network and system components.
6. Network Audits & Readiness
  • Perform scheduled network health check audits and support network performance analysis.
  • Assist with operational readiness activities such as:
o Network upgrades
o Network changes
o Retrofits
  • Support MOP validation and testing, including occasional maintenance window involvement when pre approved.
7. Technology Operationalization
  • Assist in operationalizing new Nokia technologies, including:
o Troubleshooting and maintenance procedures
o Diagnostic and restoration documentation
o Playbooks and knowledge materials
o Alarming, event management, and logging
o Automation tools, scripts, and reporting
8. Disaster Recovery & Resiliency Testing
  • Collaborate with Network Operations to create network/service test cases for disaster recovery, resiliency, and redundancy testing.
  • Support development of restoration plans, including disaster recovery trailers if applicable.
9. Continuous Improvement & Proactive Insights
  • Work with teams and Nokia TAC to communicate required network changes, priorities, risks, and expected improvements.
  • Provide recommendations or direct actions to prevent outages or reduce impact through analytic trend assessment.
Essential Skills
  • SME experience supporting Nokia 5520 AMS and Altiplano management platforms.
  • Hands on expertise with Nokia Fixed Network devices, including:
o ONT
o7360
o MF 2
oSF8 M
oFX4 / FX8 / FX16
oSF8 GW
  • Proficiency in Nokia platforms:
o Altiplano
o AMS 5520
  • Strong knowledge of Nokia fixed broadband technologies, network configurations, and operational workflows.
  • 8+ years of experience in networking, fixed access technologies, or related SME roles.
Experience Required: 8-10 Years

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