Bilingual Customer Service Agent - TELUS Health
Telus
- Montreal, QC
- $34,000-50,000 per year
- Permanent
- Full-time
Status: Permanent, 37.5 hours/week
Schedule: Must be available between 7:30 a.m. and 6 p.m., Monday to FridayWhat are the benefits for you?
- Work schedule Monday to Friday - NO nights or weekend shifts
- Enjoy a health and dental benefits package that includes life and long-term disability insurance
- Enjoy 3 “wellness” days per year in addition to the 3 weeks of vacation per base year we offer
- Wellness account $700
- Pension participation with a proportionate employer contribution of up to 6%
- Access to TELUS Employee Shared Purchase Plan Program
- 40% discount on an existing plan offered by TELUS/Koodo
- Acquire essential skills and hands-on customer experience that will help you develop your career
- Be in control of your training through a range of formal, informal and social training and development opportunities
- The impact you will make and what we will accomplish together
- Answer incoming calls and make outgoing calls to make and confirm appointments
- Respond courteously and professionally to our customers' various reservation requests
- Inform existing and potential customers about the different services we offer
- Manage and process reservation requests and confirmations via email while maintaining the highest level of service and professionalism
- Work in close collaboration with the various departments, including TELUS Health Care Centres
- Offer exceptional service to our customers and exceed their expectations
- Maintain and develop your knowledge of TELUS Health Care Centre processes, products and services
- Perform all other related phone and administrative tasks
- High school diploma
- Bilingual French and English mandatory (spoken and written)
- Strong customer service experience
- Good knowledge of the Windows Office suite (Word, Excel, Outlook), strong computer skills
- Professionalism and mature approach with customers
- Desire for continuous improvement
- Patient, courteous and dynamic
- Strong attention to detail
- Call centre experience, minimum of 1 year
- Knowledge of medical terminology
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.