Customer Care & Commercial Outreach Specialist
Ideal Siding
- Burnaby, BC
- $20.00-22.00 per hour
- Permanent
- Full-time
- 36-hour work week for better work/life balance
- Flexible hybrid schedule
- Growth opportunities into sales or account management roles
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Conduct high-volume outbound calls and emails to general contractors, property managers, and developers
- Identify active construction projects and upcoming bid opportunities
- Build and maintain relationships to position Ideal Siding as a preferred vendor
- Track outreach, leads, and opportunities in internal systems (CRM)
- Follow up consistently to move opportunities forward
- Coordinate meetings between commercial stakeholders and internal teams
- Serve as a first point of contact for inbound customer inquiries
- Provide clear, helpful, and professional communication
- Coordinate scheduling for project managers
- Maintain accurate records of interactions
- Experience in outbound sales, SDR, lead generation, or B2B outreach
- Comfortable making cold calls and sending outreach emails daily
- Strong communication and relationship-building skills
- Organized and detail-oriented with CRM experience
- Self-motivated and target-driven mindset
- Ability to multitask in a fast-paced environment
- Experience working with contractors, construction, or home services
- Experience with US-based markets
- 36-hour work week for better work/life balance
- Flexible hybrid schedule
- Competitive hourly wage ($20–$22/hour)
- Health, dental, and vision benefits
- Growth opportunities into sales or account management roles
- Supportive and high-energy team environment
- Someone with SDR / BDR / outbound sales experience
- Someone who enjoys building relationships, not just answering tickets
- Someone who wants to grow into a revenue-generating role