Water Heater Installer

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Represent Reliance in a professional, courteous and customer service-oriented manner on each and every call; you are a proud ambassador for our company.
• Explain, educate and promote the value of Reliance’s products, services and programs on every call.
• Professionally install water heater and tankless equipment and accessory items in accordance with manufacturer specifications, local codes and company standards.
• Replace or repair leaking water heaters and maintenance of HVAC equipment.
• Ensure personal and customer safety.
• Provide superior customer service (i.e. execution of “The Right Call” process).
• Create positive customer relations through effective communication and problem solving.
• Educate customers, providing options and making recommendations.
• Actively participate in the training and mentoring of new installers.
• Other duties, as assigned by management.
• Contribute to business growth by lead generation

• The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs
• Competitive wages with opportunity to earn additional commissions and bonuses
• Fully paid tuition and apprentice leave top-up for eligible Team Members
• Consistent work with a predictable and stable work schedule
• And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance

• Must meet Company requirements with respect to general qualifications.
• Completed a minimum of Grade 12 or equivalent.
• Must have Gas Technician ‘2’ (G2) license.
• Must have at least a Class G Driver’s License.
• Diagnostic and HVAC maintenance skills for residential equipment.
• Must be physically capable of performing all work required of this position.
• In addition, the ability to lift and maneuver water heaters with the assistance of material handling equipment.
• Must be able to demonstrate the ability to understand/learn new technologies (i.e. Electronics/electricity).
• Must be able to communicate clearly and effectively, both in written and verbal communications.
• Must have strong interpersonal and problem -solving skills.
• Must have outstanding customer service and organizational skills.
• Very punctual and dependable.
• Maintain company vehicle to neat clean and safe standards (where applicable).
• Ability to take direction and work with a minimal amount of supervision.
• Be willing and able to work rotating shifts and standby duties as required, including weekends.

Reliance Home Comfort