Specialist, IT Operations Centre (Service Management)

Regina, SK
Permanent
Full-time

6 days ago

Permanent - Full TimeWe generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you're someone who thrives in a team environment and doesn't shy away from a good challenge, join us!Apply no later than 04/18/2026 to be considered for this opportunity.JOB SUMMARY:The Specialist is accountable to provide subject matter expertise and administration of a specialized function. As a member of SaskPower's management team, this position is responsible to act as a central point of contact in the management and administration of strategic and operational functions, providing expert advice and direction that aligns with departmental and corporate goals and objectives.KEY ACCOUNTABILITIES:

Plan, research, develop, evaluate and implement processes, policies and procedures utilized for the development of strategies and business initiatives that address the organization's requirements
Act as a subject matter expert in a specialized function to develop, implement, coach and assist management staff in the administration and interpretation of corporate policies; providing advice that is appropriate, practical and consistent with relevant legislation, regulations, laws and/or industry standards
Identify new business solutions and operational efficiencies, while providing recommendations which have a significant impact on SaskPower's business operations and strategies
Lead and/or participate in cross-functional projects to provide functional expertise for corporate and departmental strategic planning initiatives
Represent the department and prepare and present material to internal and external audiences as required
Maintain knowledge of industry developments and best practices related to area of specialization and adapt them to SaskPower's operational environment
Provide leadership and direction to project teams and/or assigned staff as required

KNOWLEDGE/SKILLS/ABILITIES:

Degree in Computer Science, Business Administration, or other related equivalent AND/OR;
ITIL (Information Technology Infrastructure Language) Expert or Master Certification(s) would be considered an asset AND/OR;
Five (5) years of related experience in IT Service Management (ITSM), with experience administering and developing ITSM platforms (e.g., ServiceNow, Remedy), implementing integrations and solutions, and supporting or leading large scale Service Management initiatives.
Team player with the ability to build and maintain strategic relationships both internal and external to SaskPower
Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism
Excellent analytical, research and problem solving skills
Excellent oral and written communication skills
Ability to work and manage in a changing environment
Excellent facilitation, project management and decision making skills
Ability to foster a culture focused on safety, innovation and teamwork
Demonstrated skill in SaskPower's competencies
Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be consideredCandidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.At SaskPower, we believe in the importance of fostering and maintaining a workforce that's representative of the communities we serve. We acknowledge and recognize equity groups designated by the .We base our selection process on merit and encourage all diverse groups to participate fully.Learn more atFollow us on to stay up to date on our latest job openings.Please apply by 04/18/2026.

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