NA Head of Global Investment Operations

Willis Towers Watson View all jobs

  • Toronto, ON
  • Permanent
  • Full-time
  • Just now
IntroductionAs part of our transition to a unified North America operating model within a globally aligned team, we are seeking a senior leader to serve as the NA Head of Global Investment Operations (GI-Ops). This highly visible role will provide strategic and operational leadership across the United States and Canada, ensuring excellence in delivery, alignment with global standards, and a strong connection to enterprise strategy. Reporting directly to the Global Head of Investment Operations, you will lead a team of approximately 30 colleagues and play a critical part in shaping how we deliver operational outcomes across the region.The Role - Key Responsibilities
  • Lead daily Global Investment Operations activities across the US and Canada, ensuring consistent, high-quality service aligned with global expectations.
  • Serve as a senior member of the global GI-Ops leadership team, contributing to strategy, operating model evolution, and major change initiatives.
  • Provide leadership for ~30 colleagues in a matrixed global structure, ensuring strong performance and accountability.
  • Strengthen global alignment by embedding consistent practices and proactive risk management.
  • Lead operational readiness for new products, fund launches, and lifecycle events.
  • Partner with client-facing teams to support pitches, onboarding, and key relationships.
  • Build relationships with NA stakeholders to support business objectives.
  • Champion continuous improvement and adoption of technology and AI.
  • Ensure rigorous governance, controls, and regulatory compliance.
  • Promote a culture of collaboration, inclusion, and accountability.
Travel RequirementsRegular travel within North America is required, with occasional global travel as needed.QualificationsQualifications - Knowledge & Experience
  • Extensive leadership experience in investment operations, asset management operations, or related fields.
  • Experience leading multi-location or cross-border teams.
  • Deep understanding of operational processes supporting investment products, fund launches, and client onboarding.
  • Demonstrated ability to align regional delivery with a global operating model.
  • Experience delivering strategic operational change and efficiency gains.
  • Strong understanding of operational risk, governance, and regulatory frameworks.
Skills & Behaviors
  • Inspirational leadership and ability to develop high-performing teams.
  • Strong communication and influencing skills.
  • Strategic thinking paired with disciplined execution.
  • Skilled at navigating ambiguity and leading through change.
  • High emotional intelligence, resilience, and professionalism.
  • Commitment to inclusion, diversity, and equity.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.Company BenefitsWTW provides a competitive benefit package which includes the following (eligibility requirements apply):
  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave),
  • Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
EOE, including disability/vets

Willis Towers Watson