Captain Server - Outlet

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Assist guests regarding menu items in an informative and helpful way
• Take an active role with the training and development of new and existing staff
• Project a pleasant and professional image to guests at all times
• Build and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programs
• Assist management team to develop action plans to improve outlet performance
• Ensure that the outlet is operating within the confines of the ALCB regulations
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Responsible for preparing and serving cocktails and other beverages on a daily basis
• Deliver and present food items to guest tables
• Bus and re-set tables
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
• Follow all safety and sanitation policies when handling food and beverage
• Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
• Report and handle guest concerns and react quickly and professionally in absence of manager
• Attend regularly scheduled departmental and divisional meetings
• Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
• Support employees while ensuring service standards are maintained
• Walk through all FOH spaces at EOD to ensure proper tear down and cleaning procedures
• Ensure appropriate staffing levels, and make informed decisions to cut staff, with the approval of manger on duty
• Assign sections based on staffing levels / business needs
• Perform and check opening / closing duties checklist and follow up with colleagues accordingly
• Delegate and assign side duties and verify completion prior to sending staff home
• Approve discounts and promos as per in house policies
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Other duties as assigned

• Minimum 1 years serving experience required (must include at least 6 months a la carte service)
• Previous leadership experience required
• Valid Alberta driver’s license required
• Excellent knowledge of wine, cocktails and beer required
• Pro Serve certification required
• Banquets experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Starting rate of Pay: $19.10 / hour
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

Fairmont