Work Order Entry Clerk O2

• Ensures that work orders are entered accurately and in a timely manner;
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
• Identifies and resolves internal and external problems when they arise;
• Ensures that all Standard Operating Procedures are adhered to;
• Proper and timely follow-up of client enquiries or requests;
• Follow up on “on hold” work orders;
• Greet all internal and external customers courteously, determine their needs, and direct them to the proper person;
• Directing calls and taking messages when necessary;
• Processing a variety of paperwork;
• Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner;
• Maintain a positive work environment through active team participation and a focus on quality customer service;
• Use correct methods in accordance with established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

• Strong interpersonal, leadership and organizational and communication skills;
• Strong Microsoft Office Suite skills;
• Excellent English communication skills both written and verbal;
• Strong customer service focus, interpersonal and organizational abilities;
• Highly motivated and able to work as part of the team;
• Detail oriented and quality focused individual.

• Previous experience with data entry systems required;
• Administrative Assistant training or business degree preferred.

• Ability to sit and/or stand for up to 7.5 hours per shift;
• Manual dexterity to do repetitive tasks such as data entry.

ALS