Associate Client Solutions Architect- French language- Canada Shift
NielsenIQ
- Canada
- Permanent
- Full-time
- Interface between the Operations and Client.
- Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality
- Responsible for resolving client queries using defined processes while ensuring clear and transparent communication
- Needs to work with Dynamic tickets, driving resolutions and ensuring completion from responsible teams.
- Accountable for implementation and responsible for the coordination of BAU change requests, including validation.
- Update and maintain project documentation to ensure the highest quality deliverables
- Role to collaborate with; Commercial teams, Operation teams and Client business teams.
- Bachelor's Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA - For Band 8 (Associate Client Solutions Architect)
- French language Certification
- 2-3 years of International operational experience
- Understanding of Nielsen products and RMS + CPS process
- Understanding of RMS technology platforms and solutions used
- Operations knowledge
- Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as a user
- Understanding of Dynamics
- FMCG knowledge
- Exposure to Nielsen data is a plus
- Relevant TCS experience- 1 year and above (Band 8)
- Excellent organization skills, aptitude to work in a team and meet deadlines
- A high degree of accuracy, proactivity and attention to detail
- Good analytics skills and aptitude for data and operational processes
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Common business language knowledge (English): speaking and writing with fluency
- Communication skills, with Advanced knowledge of French language, both written and oral
- Ability to build relationships across regions and cultures to establish a network
- Influencing Skills, Coordination Skills, Trouble shooter, Negotiation Skills
- Ability to work under pressure and ask for support when required