Senior Program Manager

• Establish and manage a high performing team focused on various administrative applications and systems
• Organize and direct work including prioritizing assignments, providing regular performance feedback and taking necessary corrective action as required
• Support and collaborate with cross-functional teams that may consist of both management & non-management individuals in an environment that encourages teamwork and open communication
• Evaluate and recommend strategies to help enhance and streamline technologies and approaches for the applications and systems the team is responsible for
• Monitor and report on program/project progress to senior and executive leadership teams and stakeholders
• Develop and execute communication and change management plans to support all the appropriate teams and stakeholders
• Provide overall program/project delivery oversight, as well as produce required business documents to support current and future state development
• Other tasks & responsibilities as assigned/required

• A Bachelor's or Master's degree in Information Systems, Business Administration, or a related field.
• Minimum of seven (7) years of relevant experience with program/project management
• Certified Project Management Professional (PMP) designation is an asset
• Experience in managing large scale IT software programs/projects is an asset
• Experience in organizational change management is an asset
• Experience working in a healthcare and/or IT environment is an asset

• Proven track record at establishing and maintaining excellent interpersonal relationships with external and internal stakeholders
• Experience in working collaboratively with IT and non-IT stakeholders
• Well-developed oral and written communication skills with the ability to communicate information using plain language
• Strong ability to prioritize and pre-plan, recognize resourcing needs, coordinate

• Ability to quickly grasp and understand technical concepts and systems
• Proven ability to work independently, or within a team in a fast pace and at times unstructured environment with changing priorities
• Advanced computer skills, including but not limited to MS Office suite (Word, Excel, PowerPoint, Outlook, Project, Visio); Skilled at developing presentations, reports and documentation using all MS Office Suite programs
• Strong aptitude to be detail oriented, analyze data and develop advanced reports in Excel
• Strong program/project planning and estimating skills with the ability to create and manage WBS (work breakdown structures)
• Excellent multi-tasking, facilitation, troubleshooting, time management, problem solving and customer service skills
• Knowledge of IT support environment processes and the use of information systems applications preferred

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