Desktop Support Analyst (TEMP)

Edmonton, AB
$58,200-81,500 per year
Temporary
Full-time

6 days ago

Job description:At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across Canada. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving.Your Key ResponsibilitiesProvide excellent, customer focused support with professionalism and follow-through.Configure and reconfigure hardware, including workstations and printers.Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems.Coordinate with office staff and IT teams during scheduled hardware refresh activities.Create and maintain accurate, consistent records for all support requests.Monitor progress on issue resolution and keep users informed of status and next steps.Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions for internal clients.Your Capabilities and CredentialsProven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.Demonstrated troubleshooting skills with the ability to resolve more complex technical issues independently.Experience with ServiceNow and engineering design applications is a plus.Experience working in an ITIL based and SOX compliant organization is a plus.Excellent customer service, communication, and interpersonal skills.Minimum of three days per week working on site.Must be able to move, carry, and manipulate equipment up to 50 pounds.Valid driver’s license and satisfactory driving record is required.Education and ExperienceMinimum of 2 years of experience. Technical degree/diploma/certificate in related discipline is required; or equivalent combination of education and experience.Classroom training and or experience with SCCM will be considered an asset.Microsoft Certification in Windows, and/or COMPTIA certification in Hardware will be considered an asset.Position will primarily work in an office setting. Some travel is required, primarily to other local Stantec office locations.Valid drivers’ license and satisfactory driving record are required.This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.Pay Range:

Locations in Lower Mainland - BC, GTA & Ottawa Ontario-$58,200.00 - $81,500.00 Annually

Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.Primary Location: Canada | AB | Edmonton
Organization: BC-1372 IT Services-CA Canada
Employee Status: Temporary
Business Justification: Replacement
Travel: No
Schedule: Full time
Job Posting: 09/04/2026 09:04:01
Req ID: 1005034

Stantec

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