Process Optimization Manager, Deloitte Global Technology

Deloitte

  • Toronto, ON
  • $85,000-156,000 per year
  • Permanent
  • Full-time
  • 8 days ago
Job Type: Permanent
Work Model: Hybrid
Reference code: 130141
Primary Location: Toronto, ON
All Available Locations: Toronto, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.
  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching
--Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?The Deloitte Technology (DT) Process Optimization Manager plays a critical role in driving the daily operations of DT's process optimization initiatives, ensuring that the team is equipped with accurate program processes, templates and tooling to guide optimizations that improve efficiency, reduce waste and enhance quality across business processes.You will collaborate and partner with Process Optimization Program Leadership in the development and delivery of enhancement processes, providing thought leadership around LEAN Six Sigma, process redesign and SLA insights. Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail, are required for success in this role.Key Responsibilities
  • Partner with Process Optimization Leadership to drive DT's overall process optimization program, deploying LEAN Six Sigma methodologies and tools, where appropriate to improve business processes, in alignment with strategic and related programs
  • Identify, prioritize and lead process optimization initiatives that align with organizational goals, DT's enterprise strategy and that put the customer at the center of service delivery
  • Drive measurable improvements in cost reduction, cycle time, quality, customer satisfaction and efficiency
  • Manage process improvement projects, ensuring project delivery expectations around time, budget and scope are met
  • Collect, analyze, interpret and translate complex data into actionable insights for program stakeholders of all levels
  • Collaborate across Deloitte Technology service areas and teams outside of DT as appropriate to ensure process improvements are sustainable
  • Partner with leaders and teams to drive adoption of process improvements, as appropriate
  • Support change management strategies to embed a culture of operational excellence and continuous improvement
  • Coach and mentor Green Belts and business leaders in LEAN Six Sigma methods and tools
  • Deliver training sessions, workshops and Kaizen events
  • Partner to identify opportunities for automation, digitization and technology-enabled solutions where appropriate
  • Support the enhancement & development of dashboards that monitor process health and performance, ensuring continued process transparency & health
About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about youRequired:
  • Bachelor's Degree/Bachelor of Business/Bachelor of Technology
  • LEAN Six Sigma Black Belt certification
  • 7 years of experience in business process/project delivery experience, preferably in a global organization, with good understanding of a comprehensive set of best practices and tools for developing and deploying technology solutions.
  • Self-directed and experienced in managing LSS Blackbelt level projects
  • Ability to understand technical concepts to create strategic, program level summaries and draw decision points and insights
  • Strong strategic thinking and problem-solving skills, with the ability to analyze complex problems, identify opportunities, and develop effective solutions
  • Excellent process management skills, with the ability to manage multiple processes simultaneously while continuously measuring and improving those processes
  • Strong leadership and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and lead a global multi-disciplinary team of assigned resources
  • Advanced experience with use of reporting and presentation tools like Excel and PPT
  • Experience with use of MS Teams and/or SharePoint
Preferred:
  • Masters Degree
  • 10 years of experience in business process/project delivery experience, preferably in a global organization, with good understanding of a comprehensive set of best practices and tools for developing and deploying technology solutions.
  • PMP or SAFe certification
Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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