Customer Account Representative

• We are one team.
• We lead the way.
• We do what’s right.

• Negotiate grain contracts with a defined customer base to meet or exceed area financial targets and support company marketing plans and strategies.
• Execute and influence grain procurement programs within the assigned market centre to achieve budgeted volumes and margins.
• Manage customer contracts through logistics and contract maintenance, collaborating with Merchants, Market Centre Managers, and the Manager, Country Grain Marketing to ensure obligations are fulfilled.
• Maintain and analyze customer databases, including profiles, transaction histories, inventories, and reporting to prioritize customer engagement and identify opportunities.
• Manage key producer accounts by analyzing marketing practices and recommending best‑practice approaches.
• Assess current and emerging agricultural trends, collaborating with internal teams to develop strategies that create new marketing and procurement opportunities.
• Identify grain marketing opportunities, creating and implementing plans that support business growth.
• Build strong business partnerships with current and prospective customers, including targeted accounts aligned with corporate objectives.
• Develop, implement, and manage regional procurement and contracting strategies to ensure alignment with corporate goals.
• Deliver producer education sessions, including in‑person marketing meetings focused on market analysis and contract options, and provide value‑added learning opportunities.
• Monitor competitor activity and recommend updates to marketing programs and service offerings.
• Maintain timely communication with producers to align strategies with customer and business needs.
• Achieve fiscal procurement goals using available contract options (e.g., Customer Basis Adjustment).
• Perform other duties as required to support customer service and procurement performance.

• Certificate in Agriculture, Agri‑Business, Business Administration, Sales & Marketing, or equivalent post‑secondary education.
• Minimum three (3) years of progressively responsible experience in agriculture or a sales‑related customer service role.
• Equivalent combinations of education and experience may be considered.
• Excellent communication and negotiation skills.
• Strong customer service skills, both in person and via phone.
• Proficiency in Microsoft Office and experience with relevant business software tools.
• Must possess a valid Class 5 driver’s license.

• Mentorship with exposure to and training in the agricultural business
• Motivated learning alongside high-performing colleagues
• A competitive salary and comprehensive benefits
• Short-Term Incentive Plan offering additional earning potential in the form of an annual bonus
• Future security through a Retirement Savings Plan

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