Sr. Ford Specialist
Canada Life View all jobs
- Mississauga, ON
- $57,100-85,600 per year
- Permanent
- Full-time
- Answer employee inquiries on Ford's pension and benefit programs
- Explain Ford's pension and benefit programs to employees, provide employees with pension and benefits program documents
- Support pension and benefits onboarding and orientation for Ford's new hires
- Support Ford employees with pension and benefits enrollments, updates, beneficiary changes, dependent changes, coverage changes, life events and other items
- Assist Ford employees with escalated claims issues or coverage inquiries, resolve issues as required
- Support Ford's Wellbeing initiatives
- Liaise with Ford Canadian Headquarters HR staff on pension and benefits programs
- Other duties as assigned
- Post-secondary education or equivalent work experience in HR, benefits and/or pensions
- Experience supporting employees with pension or benefits inquiries, claims issues and/or benefits administration
- Ability to communicate complex topics in a clear and concise manner
- Strong customer service skills
- Strong attention to detail and organizational skills
- Must be able to handle high volumes of calls and emails
- Ability to manage multiple tasks and meet deadlines
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
- Experience handling sensitive employee data and maintaining confidentiality
- Experience working in a unionized environment
- Familiarity with Defined Contribution pension plans and/or ASO healthcare benefits is an asset
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.