Operational Support Operator
Cold Bore Technology
- Calgary, AB
- Permanent
- Full-time
Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.
Cold Bore Technology “Automates & Standardizes” the entire operation through an enterprise solution.LayerZERO Enterprise Communication enables Centralized Data Collection and Bidirectional Communication for the Entire PAD allowing for:
- An industry standard protocol that allows all services to have immediate bi-directional communication
- Supported by third party development teams for software products
- 24-hour pad health monitoring and troubleshooting reducing complexity and downtime
- Remote completion capabilities with a singular shared timestamp
- Real-time LayerZERO to Edge Server across all frac operation services including in-between interoperable capture (Well Swap, Switches, Zipper, etc.) for critical path evaluation
- Serve as the first point of contact for customers and Field Technicians regarding operational tasks.
- Frac tree monitoring and analyzing data streams to identify issues with the data being collected.
- Create daily reports, communicate with stakeholders, and provide follow up as necessary.
- Determine current operations and identify situations.
- Work closely with our RTOC Team and Field Technicians on call.
- Direct unresolved issues to the next level of support personnel.
- Record events and problems, and their resolution in logs.
- Identify and suggest potential areas of improvement on procedures.
- Experience working in Information Technology (IT) is considered an asset.
- Oilfield experience is considered an asset.
- Proficient with Microsoft Office.
- Ability to research and identify solutions for existing or elusive problems.
- Capable of adapting to changing work roles.
- Proven experience as a Help Desk Technician or other customer support role is an asset.
- Good understanding of computer systems, advanced networking skills and emerging wireless technologies.
- Ability to diagnose and resolve basic technical issues.
- General understanding of electrical circuitry.
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented mindset with the ability to remain even-tempered under pressure.