Business Support Specialist

Mississauga, ON
$60,000-70,000 per year
Permanent
Full-time

28 days ago

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.Ready to take the next step in your career?
Your new opportunity might be right here.We are looking for a Business Support Specialist to join our IT team in Mississauga.SUMMARYThe Business Support Specialist serves as a critical business support resource and functional expert to own business processes supported in e-Emphasys and evolve new functionalities according with business demand. In this role, you will collaborate with various stakeholders to gather requirements, analyze business processes, manage master data and assist in the development of solutions that enhance operational efficiency. You will play a crucial role in bridging the gap between business needs and technical solutions. .Expected Salary range (gross/annual)60K to 70K per yearDUTIES AND RESPONSIBILITIES

Act as the bridge between business and technology by working with the business stakeholder

to gather and document business requirements for changes or enhancements needed * Identifying data quality issues, resolving inconsistencies, and performing regular updates toMaster Data to ensure a "single source of truth" for the organization. * Work with Finance, Sales, After-Sales teams to analyze current business processes and identifyareas for improvement in the solution * Support the development and implementation of business solutions and technologies with thebroader IT team and vendor. * Create detailed documentation including user stories, process flows, and functionalspecifications as needed * OEM Data Integration: Manage the end-to-end process for non-automated, data uploads fromOriginal Equipment Manufacturers (OEM). You will ensure real-time accuracy and
synchronization between vendor data and our internal systems. * Participate in user acceptance testing (UAT) and provide support during the rollout of newsystems and updates * Monitor and analyze system performance and user feedback to recommend enhancements

Participate in functional side of ERP versioning. Partner with both IT and Business units to plan,

test, and execute upgrades to ensure the ERP remains current * Provide continuous oversight and functional administration of the new CRM module. You willensure the configuration is optimized to support the sales pipeline and customer lifecycle. * Performs other duties as assigned;CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment;.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Basic understanding of data management
Familiarity with project management and collaboration tools such as JIRA
Industry experience is preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across

departments * Ability to translate "Business Speak" into technical configuration and vice-versaEDUCATION/TRAINING:

Post-secondary education or training in Information Systems or Business Administration.
Business Analysis or equivalent work experience is helpful.

HEALTH AND SAFETYIt is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policiesNors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant's needs.

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