Customer Enablement and Product Consultant

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs

• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats

• Ensure training materials reflect the most recent Varicent product updates, features, and best practices

• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention

• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals

• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions

• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases

• Adapt delivery based on customer audience, engagement level, and learner feedback in real time

• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions

• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction

• Serve as a facilitator for critical or high-profile training

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism

• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge

• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams

• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences

• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions

• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention

• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives

• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally

• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

• 6+ years of experience in instructional delivery, technical training, or customer enablement.

• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.

• Excellent presentation, facilitation, and communication skills.

• Ability to translate complex technical concepts into practical, learner-friendly content.

• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).

• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus

• Demonstrated expertise in adult learning, instructional design, or facilitation best practices

• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels

• Proven track record of mentoring peers and contributing to team growth and maturity

• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions

• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

Remote World