Heavy Equipment Parts & Service Advisor - Material Handling

• Regularly prospect and cold call new accounts to discuss new promotions and other incentives.
• Assure good working relationships with customers, resolving problems and growing customer loyalty, by regularly communicating with them on current service, new products and services, and new promotions.
• Visit customers in Area of Responsibility (AOR), a minimum of 1 visit per month.
• Develop prospective customers with a goal of 2 per month.
• Increase parts and service sales and provide Material Handling sales leads to the Material Handling sales team.
• Implement yearly territory plan including a customer target list.
• Maintain and utilize the database records related to each customer. Sales meetings, opportunities, quotes, notes, and any other documentation as required.
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies.
• Maintain control of inventory in the company vehicle, ensuring price list is always available.
• Follow up all customer complaints and communicate effectively to the Branch Manager, Parts Manager, and Sales Manager.
• Participate in all training, using Part Master Booklets to increase knowledge.
• Maintain cleanliness and scheduled maintenance of company vehicle.
• Assist the parts counter personnel with quotes, orders, deliveries, returns, and inventory control when needed.
• Supply competitive product and pricing information to Parts Manager.
• Other duties as assigned.

Brandt