Support worker (overnight), Transitional Housing
The Salvation Army
- Vancouver, BC
- $22.29-27.86 per hour
- Permanent
- Full-time
- Community Support
- Conduct orientation with clients and review the facility rules, clients' rights and responsibilities, grievance/complaint.
- Develop effective working relations and cooperate with other service providers in the community throughout the entire case management process.
- Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their personal goals.
- Conduct an initial needs assessment of the resident within 10 days of arrival to the residence and schedule the initial room inspection.
- Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.
- Ensure the eventual completion of the goals and prepare an appropriate exit plan
- Supervise/monitor actions and interactions of Residents during assigned shift.
- Respond to all Resident inquiries within the framework of Centre Policies & Procedures.
- Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
- Initial response to emergencies such as fire alarm, or other situations.
- Respond and assist residents at times of physical/mental/emotional crises.
- Admin
- Answer telephone and refer calls to the appropriate person(s).
- Admit visitors to the Centre according to guidelines.
- Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents.
- Maintain confidentiality and keep accurate files and statistical records. Specifics of administrative duties will vary with the different shifts.
- Receive/explain applications for potential residents, along with updating the waitlist.
- Receive residents' rent and place funds in the designated lockbox as per written protocol.
- Performs other work-related duties as assigned by program manager.
- Duties require employee to work in Grace Mansion - an 84 room, four storey Residence located at 596 East Hastings Street in downtown Vancouver. Responsibilities will involve working from a designated work station, but will also involve movement through the residential areas, and general building. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.
- Completion of a formal post-secondary/college program of two academic years
- Training/Certification in Addictions and/or Mental Health issues
- Alternative combination of education and experience might be considered
- Current Certification in First Aid/CPR
- Certification in Non-Violent Crisis Intervention, or willingness to be trained.
- WHMIS 2015
- Certification in FOODSAFE Level 1
- A minimum of two (2) years of experience working in a residential setting
- Universal precautions
- Computer skills and training in Word, Outlook & Excel
- Fluent spoken and written English
- Organized with good attention to detail.
- Good analytical and problem-solving skills
- Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
- Ability to de-escalate individuals in stressful situations
- Quality oral and written communication skills
- Successful obtainment of the Criminal Record Review Act clearance to work with vulnerable adults through the Criminal Records Review Program
- Successful obtainment of clearance through The Salvation Army Child Abuse Registry
- Background check consent.
- A clear vulnerable sector screening.
- A clean drivers abstract.
- Completion of our online Armatus Abuse Training and required Health and Safety training.