Technical Support Consultant

Quebec City, QC
Permanent
Full-time

6 days ago

Job SummaryThe Technical Support Specialist provides timely and effective technical assistance to customers and internal users by diagnosing, troubleshooting, and resolving software, hardware, and network-related issues. This role ensures a high-quality support experience and plays a key part in maintaining system reliability and user satisfaction.Key Responsibilities

Respond to technical support requests via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, network, and system issues
Document issues, troubleshooting steps, and resolutions accurately
Escalate unresolved or complex issues to appropriate internal teams
Install, configure, and maintain computer systems, applications, and peripherals
Educate users on system functionality and best practices
Monitor system performance and report recurring issues or trends
Maintain knowledge of company products, services, and updates
Adhere to service-level agreements (SLAs) and support procedures

Required Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
1-3 years of experience in technical support, help desk, or a related role
Strong knowledge of operating systems (Windows, macOS, Linux)
Familiarity with hardware, networking fundamentals, and troubleshooting techniques
Experience using ticketing systems (e.g., ServiceNow, Jira, Zendesk)
Excellent problem-solving and analytical skills
Strong communication and customer service skills

Preferred Qualifications

Certifications such as CompTIA A+, Network+, or Microsoft certifications
Experience supporting SaaS applications or cloud-based systems
Knowledge of remote support tools

About Korn FerryKorn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com

Korn Ferry

Apply Now