Business Systems Analyst
Robert Half View all jobs
- Ottawa, ON
- Permanent
- Full-time
- Act as the on-site ERP support lead during and after SAP implementation
- Support the transition from Cincom to SAP
- Provide Tier 3 functional support to plant users
- Partner with Corporate IT on system configuration and issue resolution
- Support manufacturing execution systems and ERP functionality
- Ensure ERP data integrity through validation and process review
- Troubleshoot system issues and escalate technical concerns appropriately
- Develop dashboards and reporting using Excel, Power BI, and related tools
- Support Sales Engineering, Finance, and Operations teams
- Assist with user training and change management initiatives
- Identify process improvements within a traditionally paper-driven plant environment
- 1–2 years of experience working in a manufacturing environment
- 3+ years supporting an ERP system (SAP preferred; other ERP experience considered)
- Strong understanding of manufacturing processes (production planning, supply chain, operations, quality)
- Comfortable working directly on-site in a plant setting
- Strong analytical and problem-solving skills
- Experience supporting functional business teams
- Able to navigate change management in operational environments
- ERP system experience (SAP preferred; Oracle, Dynamics, or similar acceptable)
- Experience supporting manufacturing or execution systems
- Advanced Microsoft Excel (macros, data manipulation)
- Power BI experience preferred
- SQL knowledge considered an asset
- Process mapping or workflow documentation experience is an asset
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