Service Manager, Community Support Services

March of Dimes Canada

  • Whitby, ON
  • $42.96 per hour
  • Permanent
  • Full-time
  • 2 days ago
Service Manager, Community Support Services - (FT) - Whitby, ONYou’ll feel great about a career with March of Dimes CanadaAt March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.The opportunity:We are currently looking to fill one new opportunity for a Full-Time Service Manager, Community Support Services position in our Durham Region - Whitby, ON.Starting wage: $42.96 per hour.Hours: 35 hours per week.Responsibilities:
  • Plans and implements programs designed to enhance the efficiency and safe delivery of Community Support Services (CSS) to individuals with Physical Disabilities, Acquired Brain Injuries, Cognitive Challenges, Addictions and Mental Health.
  • Effectively manages and approves program resources, human and financial, to meet program objectives.
  • Recruits, employs, trains, supervises and evaluates support service staff, within a pre-determinedbudget in accordance with March of Dimes Canada approved program plans.
  • Monitors and evaluate operational effectiveness and implement changes required for improvement.
  • Participates as a member of CSS Management Team in planning, problem resolution, quality improvement and review of service delivery performance.
  • Monitors and manages annual budgets for the program and performs periodic variance analysis for review with the Regional Director.
Qualifications and experience:
  • Degree or Diploma in Human Services/Social Services program or equivalent. Healthcare Aide experience and/or healthcare education an asset.
  • 2 – 5 years’ experience in the Social Services/Health Sector. Experience coordinating services for individuals with disabilities, complex care needs and/or brain injuries required.
  • Community based rehabilitation experience working with individuals with disabilities/brain injuries.
  • Demonstrated management experience supervising or leading teams
  • Highly organized and excellent time management skills
  • Excellent communication skills, written and verbal
  • Demonstrated ability to supervise and train employees including organizing, prioritizing and scheduling work assignments
  • Problem solving and conflict resolution skills
  • Skill in budget preparation and fiscal management
  • Knowledge of behavior management principles
  • Knowledge of mental health and addictions
  • Knowledge of Health & Safety legislation
  • Must demonstrate strong computer literacy including the ability to navigate software applications, manage digital files, and use communication tools effectively.
Deadline: Please submit your resume by April 24, 2026.Questions about working at March of Dimes Canada?Whether starting or advancing your career with us, you’ll feel great knowing that you’re:Contributing to our important mission: creating real change for people with disabilitiesJoining a leading national charity with a history of impact and a future full of possibilityEnjoying industry-leading employment incentives and benefitsSupported in your professional growth, development, and successIncluded in our empathetic and supportive work cultureLearn more about why we’re a great employer at marchofdimes.ca/careers.For general inquiries, you can reach us at recruitment@marchofdimes.caWe value the health & safety of our employees!MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.Need accommodations? We're here to help!MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approachMODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.

March of Dimes Canada