Intake Administrator

24-7 Intouch

  • Winnipeg, MB
  • Permanent
  • Full-time
  • 10 days ago
  • Apply easily
About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. For more on our culture, follow the link to Our Story -

About the Job

The Intake Administrator will be responsible for data entry of information for new disability claims. The ideal candidate will also ensure the claim is accurately set-up on the system in accordance with the contract and any required group-specific special features.

As Intake Administrator, You Will…
  • Accurately and efficiently enter data from claims forms into GWL e-disability system
  • Ensure disability forms are routed to the correct team or staff member
  • Set up claimants using mainframe
  • Partner with Intake Coordinators and DMSO staff to ensure client-specific needs are met
  • Assist with other support functions as required
  • Learn and retain a thorough working knowledge of all existing and new products
  • Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Email Response Time, Quality, Customer Satisfaction Indices
  • Attend Team Meetings and additional training sessions as scheduled
  • Perform other duties as assigned

As Intake Administrator, You Have…
  • High-School Diploma or equivalent (required)
  • Previous work experience in the disability insurance sector (preferred)
  • 1+ year of experience in a customer service/administrative position
  • Basic knowledge of medical terminology (preferred)
  • Experience working in the insurance industry (asset)
  • Advanced typing and data entry skills
  • Strong verbal and written communication skills, including spelling and grammar
  • Intermediate to advanced technology skills using Microsoft Office (Word, Excel, PPT, etc.)
  • The ability to multitask and self-manage your work day
  • The ability to work both independently and in a team setting within a fast-paced environment
  • Exceptional organizational, time management and problem-solving skills
  • Must meet quality expectations; ensuring accuracy and integrity of data including following company best practices and philosophies
  • Must embrace a high-performance culture