Sales Support Specialist I

• Start time: 8am - 9am
• End time: Around 5pm
• Interview Process: 1 interview with Manager, virtual or onsite
• On site: Must be local; remote work from home on Fridays unless needed onsite

• Support sales growth in an assigned geographic area to achieve financial targets for multiple P&L.
• Manage customer accounts, follow up with customers, and provide troubleshooting assistance by phone or email.
• Perform operational activities such as account creation, item setup, and management of E-commerce platform orders.
• Provide presales support, handle customer inquiries, and prepare quotes.
• Coordinate all entities involved in pre-order booking support, order entry, and order management up to shipment and invoicing.
• Serve as the key contact for resolving financial issues, billing disputes, credit memos, collections, and payments.
• Identify and execute opportunities for continuous improvement affecting customer satisfaction, productivity, and cost control.
• Build customer satisfaction through outstanding relationships and communications.
• Work within predefined targets and metrics—KPI oriented.

• Bachelor's degree or diploma from an accredited university or college.
• At least 3 years of experience in a customer service or sales position.
• Strong oral and written communication skills.
• Extremely proficient with MS Office.
• Knowledge in SAP.

• Additional experience working in field activities, Sales Support, or Sales Force is preferred.
• Established analytical ability.
• Knowledge of French is an asset.
• Experience working in a manufacturing environment (Supply Chain Knowledge is an asset).
• Teamwork oriented and demonstrate a high level of initiative, problem-solving, information seeking, and eagerness to learn.
• Ability to work in a fast-paced, high-stress environment with multiple simultaneous priorities.
• Strong organizational and time management skills.

Axelon Services