Strategy Manager

Quebec City, QC
$70,000-130,000 per year
Permanent
Full-time

16 hours ago

DescriptionJoin our team*We are a small but mighty national team at the forefront of one of TELUS's most exciting and fastest-growing channels - the Multi-Dwelling Unit (MDU) space. Our MDU Centre of Excellence brings together strategy, marketing, channel enablement, and operational excellence to unlock growth across multi-dwelling communities from coast to coast. We thrive on curiosity, ownership, and collaboration - working cross-functionally to design smarter ways to engage residents, empower our frontline teams, and accelerate performance. If you're someone who loves connecting dots, building things that scale, and hearing the words “let's do this!” - you'll fit right in.Here's the impact you'll make and what we'll accomplish together*As our Strategy Manager, you'll be a central driver of the MDU channel's growth - owning a broad, high-impact portfolio that spans marketing integration, omni-channel engagement, stakeholder governance, and channel performance. You'll connect strategy to execution, aligning innovation, data, and cross-functional collaboration into a cohesive national approach that creates measurable results. If you're someone who can craft a compelling executive story just as easily as you roll up your sleeves and dig into the details, this is exactly where you belong.Here's how

Own the customer journey, collaborate on the Ground Game Strategy, facilitate a premier customer service experience from end-to-end, and create repeatable playbooks for local teams
Serve as the operational backbone, propelling the entire MDU program forward. This involves proactively collaborating on key issues and developing innovative solutions to potential challenges
Champion MDU stakeholder alignment and governance, ensuring clear priorities and providing structured updates to senior leadership
Own end-to-end performance management, from funnel visibility and leadership reporting to scorecards and accountability frameworks
Build and maintain reporting infrastructure and dashboards to translate complex data into clear narratives for strategic and operational decision-making
Champion the MDU program with regional Falcon go-to-market teams to guarantee cohesive strategies. This includes aligning on offers, event participation, training initiatives, and go-to-market pilots

QualificationsYou're the missing piece of the puzzle

3+ years driving measurable outcomes in strategy, program management, or channel enablement across complex, cross-functional environments
Fully bilingual
Manages by influence, using a positive, curious attitude to connect strategic vision with effective execution
Exemplary communication and storytelling skills; proficient in crafting executive narratives and engaging working teams
Outcome-oriented and organized; adept at prioritizing, pivoting quickly, and maintaining focus
Strong analytical instincts: translate data into decisions, business casing, financial modelling, capital management, build dashboards, and present actionable findings

Great-to-haves

Bachelor's degree in Business, Marketing, Strategy, or a related field
Experience in the telecommunications industry or in a channel that involves residential real estate, property management, or MDU environments
Familiarity with business intelligence and reporting tools such as Tableau, Google Sheets, or equivalent platforms
Experience developing go-to-market strategies, marketing campaigns, supporting channel enablement, or cross-functional program execution

Salary Range: $70,000-$130,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Job Type: This is for a current vacancyA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.OperationsWe’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.We are honoured to be recognized1.4M
Days volunteered in our communities.70%
Team members that work at home or are mobile.15.2
Million customers that TELUS is serving across Canada.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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