BDC - Service Coordinator
Dilawri Group of Companies View all jobs
- Mississauga, ON
- $40,000-60,000 per year
- Permanent
- Full-time
- Engage existing customers with the intent to promote maintenance services recommended by the manufacturer and, whenever possible, promote other applicable services.
- Manage inbound inquiries from, and outbound communications to, new and existing Service Department customers with the goal of scheduling service appointments.
- Adhere to departmental “scorecards” to ensure all Dilawri and OEM quality expectations are met.
- Ensure assigned desk space, along with common work areas are clean and tidy at all times.
- Maintain a professional appearance.
- Keep up-to-date on new products and services provided, their features and customer benefits, as well as all price changes.
- Strive for professional and positive relationships with every customer, both internal and external, along with company leadership and dealership staff.
- Perform other tasks, based on management requirements and instructions.
- Two (2) years' experience in the Customer Service field will be considered an asset.
- Automotive call-centre experience will be considered an asset.
- Automotive Appointment Coordinator, Service Advisor, or Parts Advisor experience will be considered an asset.
- Strong telephone skills
- Must have friendly and cooperative attitude
- Ability to perform basic math
- Able to cooperate with all staff members in all departments
- Must have excellent attendance habits
- Must be presentable with work attire
- Ability to work in a team environment to achieve common goals
- Effective written and oral communication skills
- Ability to take ownership of problems with a positive attitude and bring them to completion
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Organizational ability and attention to detail
- Secondary School Diploma
- Two Weeks are Monday to Friday - 8:30m to 5:30pm (1-hour unpaid lunch)
- One Week with a Saturday shift - 7:30am to 4:30pm (a day off during the week will be provided when Saturday is scheduled.)
- Top Tier Pay - Competitive wages that reward your skills and hard work
- Enticing Benefits Plan - Health, Dental, Vision and additional perks to care for you and your family
- Pensions Plan - With employer matching to build your financial future
- Career Growth - Access continuous training and education with a company that prioritizes internal advancements
- Employee Discounts - Save on Vehicles, Parts, and an array of diverse perks we have established with other companies
- Work Life Balance - We value your time both on and off the clock
- Award Winning Team - Join one of Canada's Best Managed Companies