IT Support Specialist (Part-Time)Communitech helps tech companies start, grow, and succeed in Waterloo Region.We’re building a tech ecosystem that’s proudly local, globally ambitious and powered by community.Since 1997, Communitech has brought community and tech together to build Canada’s most vibrant innovation ecosystem. We connect local startups and scale-ups to the support they need to grow, compete and lead.Today, that means helping trusted AI solutions reach the market, turning bold ideas into valuable IP, expanding peer and advisory networks for founders, and uniting voices through the Waterloo Tech Coalition to take on the issues that matter most.Our goal is to keep Waterloo Region the most connected, collaborative, and resilient tech hub in the country.We’re looking to grow our team with passionate people – people who believe in our mission and who are willing to do what it takes to help our founders succeed. If you like to work collaboratively, get s#!t done and be a champion for Canadian tech, we want to hear from you. Wonder what it’s like to work at Communitech? Learn more atCommunitech is based in downtown Kitchener, Ontario. We work in-office five days a week because great things happen when we're together — creating space for deeper collaboration and stronger relationships with each other and the ecosystem we support.What you’ll be doing:Communitech is hiring for a contract part-time (2 days per week) position as IT Support Specialist. Reporting to the Systems Administrator, you will:Serve as the first point of contact for Helpdesk requests and as such document issues, perform initial troubleshooting, and escalate to other team members or request vendor support as necessary.Network administration: Support Cisco Meraki network devices (MX, MR, MS, MV), printers, and other network appliances.Systems administration: Provide L1/L2 support for SaaS platforms including Google Workspace, Office 365, and IDaaS solutions, and troubleshoot macOS/MacBook device issues.Provide backup AV equipment support for devices throughout the facility.Assist with management of hardware and software inventory, including provisioning, deployment, and ongoing maintenance.Deliver lifecycle replacements of hardware and appropriate disposal.Identify and support implementation of process improvements.Communicate with the Communitech leadership on technical issues and maintenance schedules, as needed.Work with the Systems Administrator to plan and implement after-hours changes to meet business and operational needs.Prioritize Helpdesk and other technical requests.Other duties as required. All duties subject to change.QualificationsExperience in IT support, helpdesk, or a similar technical support role.Strong troubleshooting skills across hardware, software, and network environments.Experience supporting macOS devices, including MacBooks and common end-user issues.Familiarity with platforms such as Google Workspace and Microsoft 365 is an asset.Experience with ticketing systems and documenting technical issues clearly and accurately.Ability to prioritize and manage multiple requests in a fast-paced environment.Strong communication skills with the ability to support both technical and non-technical stakeholders.Comfortable supporting AV equipment and general office technology setups.Flexibility to support occasional after-hours work for system changes or maintenance.CompensationThe hourly rate for this role is $30.00-$35.00. Actual compensation will be based on various factors, including the candidate’s level of skills, experience and education as well as the needs of the role, budget and market.This is a part-time, 1-year contract position with an expected commitment of 15 hours (2 days) per week.To ApplyPlease apply online along with your resume and cover letter.We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Communitech is a diverse and inclusive environment and encourages applications from all qualified candidates, including aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities, and women. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process.In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.Please note that ADP’s platform uses artificial intelligence (AI) to generate an applicant’s Candidate or Profile Relevance score. This is one of many factors that will be reviewed in making interview decisions, and all applications will be reviewed by a human. Scores do not affect the visibility of an application and applicants may opt-out when applying.
