Client Success Manager: Cleanlist.ca

London, ON
Permanent
Full-time

13 days ago

Be the Reason Clients Stay and Grow with CleanlistCleanlist is Canada's leading customer data company - and we're on a mission to rid the world of bad customer data. We help hundreds of organizations clean, enrich, and acquire the data they need to drive marketing ROI, operational efficiency, and business growth. Our clients include some of the country's most recognized brands - Costco, Loblaw, Rogers - and many others who trust us to power their customer data strategies.Now, we're scaling to the next level. To get there, we need a Client Success Manager who can strengthen relationships, drive adoption, and ensure our clients get maximum value from every engagement.This is your opportunity to step into a high-impact role where your work directly drives retention, growth, and client satisfaction.Note that a cover letter is required. If one isn't included, your application will be auto-declined.What You'll Do

Own the relationship: Be the primary point of contact for a portfolio of clients, building trust and acting as their advocate inside Cleanlist.

Drive value: Understand client objectives and ensure they're realizing the full benefit of Cleanlist solutions. Spot opportunities for expansion and help clients grow with us.

Deliver results: Track success metrics, prepare client reviews, and ensure renewals and upsells happen smoothly.

Collaborate for impact: Partner with Sales, Product, and Operations teams to ensure client needs are met and feedback fuels our continuous improvement.

Be proactive: Anticipate client challenges, bring solutions before problems arise, and keep Cleanlist top-of-mind as a trusted partner.

What You Bring

A proven track record in client success, account management, or relationship management - ideally in B2B SaaS, data, or marketing services.
Strong communication and presentation skills - you can simplify the complex and make clients feel confident.
A results-first mindset - you know how to set goals, measure outcomes, and hold yourself accountable.
Ability to balance empathy and authority - you listen deeply, but you're not afraid to recommend bold ideas.
Experience managing multiple clients and projects simultaneously without missing a beat.

Why Cleanlist?At Cleanlist, our culture is built on values that make us different:

Think Like a Customer - Be the Solution
Systems Set Us Free - We scale through process and automation
We're Here to Grow - as people and as a company
Curiosity Solves Problems - If we don't know, we figure it out

We're a tight-knit, growth-driven team that prizes innovation, collaboration, and everyday impact. You'll join a company where your ideas matter, your work drives real results, and your career can grow as fast as Cleanlist itself.What We Offer

Competitive compensation tied to results.
Comprehensive benefits: health, dental, and drug coverage.
A chance to make a direct, visible impact on Cleanlist's client relationships and growth trajectory.

How to ApplyIf this role speaks to you, we'd love to hear why. Send us your resume - but more importantly, tell us in your cover letter why you're the right person to help Cleanlist clients succeed. Please include your salary expectations and availability to start.Click below to apply and start shaping the future of Cleanlist.

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