Senior Project Manager - Transformation

Artech Information Systems View all jobs

  • Toronto, ON
  • Contract
  • Full-time
  • 7 days ago
Job Title: Senior Project Manager – Service Organization Transformation
Duration: 12 Months
Location: Toronto, ON (Hybrid – 3 days onsite)IntroductionWe are seeking a professional with strong experience leading transformation initiatives within financial services. This role will focus on improving operating models, service delivery frameworks, and client experience across business functions.Required Skills & Qualifications
  • 8 years of Project Management experience in financial services or banking
  • Strong experience in service/operations transformation programs
  • Background in client service, operations, or service delivery environments
  • Experience driving process improvement (Lean, Six Sigma, etc.)
  • Proven ability to lead cross-functional change initiatives
  • Strong stakeholder engagement and executive communication skills
  • Experience with change management, communications, and stakeholder alignment
  • Ability to identify opportunities for efficiency, automation, and scalability
  • Experience tracking KPIs and ensuring successful implementation of transformation outcomes
Day-to-Day Responsibilities
  • Lead transformation initiatives across service and operations teams
  • Drive operating model redesign, process optimization, and service delivery improvements
  • Partner with stakeholders to define future-state processes and service models
  • Manage project plans, timelines, and cross-functional dependencies
Company Benefits & Culture
  • Supportive and collaborative work environment
  • Opportunities for professional growth and development
  • Commitment to diversity and inclusion
For immediate consideration please click APPLY to begin the screening process with Alex.

Artech Information Systems