District Service Manager - Full-Time Toronto, ON Canada

• Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans.
• Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte.
• Identify Key Performance Indicators with relation to maximizing flow-through to improve profitability.
• Effectively oversee recruiting, hiring, training and supervision of Part-Time Location Managers.
• Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
• Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Assist with the installation of new locations or the upgrade of existing locations.
• Other duties as assigned

• Minimum 2 years of field based product support experience (route) preferred
• Minimum 2 years in a customer service role required
• Basic understanding of electro/mechanical assembly, troubleshooting, and repair

• Strategic planning and thinking skills, business acumen and value chain mind set
• Proven track record of success in an operational environment
• Ability to forge solid relationships with customers, facility management, etc.
• Manage across a wide range of capabilities and personalities.
• Excellent verbal and written communication skills.
• Organized and able to manage multiple priorities effectively.
• Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis.

• Associate degree in a related field, and/or equivalent combination of Education and Experience Required
• Bachelor’s Degree in a related field preferred

• Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
• Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

• Walk and stand for duration of shift (8 hours)
• Lift 40 lbs. to waist height
• Push/pull up to 75 lbs

Smarte Carte