Terminal Manager

• Strong leader – collaborative, understands their impact on people, acts with integrity, respectfully holds people accountable, focused on continuous improvement
• Coach and mentor – provide support and guidance to people to encourage them to be their best, which includes being able to identify both positive behaviours and provide respectful constructive feedback on performance concerns
• Communicator - strong interpersonal skills with all levels of an organization
• Listens – carefully attends to what others are saying and to what they mean
• Honest – trusted and genuinely sincere when dealing with people
• Self-motivated – desire to work in an unsupervised environment
• Good judgement - a decisive individual who possesses a "big picture" perspective, exhibits sound and accurate judgment, and makes timely decisions
• Facilitator – able and comfortable working in an environment of “influence without authority” and resolving conflict
• Problem solver - identifies and resolves problems proactively and in a timely manner Responsibilities:

• Oversee daily operations of the terminal, including rail yard, transload, and truck-line activities.
• Develop and execute operational plans, schedules, and programs that maximize efficiency.
• Utilize continuous improvement tools to enhance the use of manpower, equipment, and facilities.
• Ensure adherence to corporate policies, procedures, and collective bargaining agreements (where applicable).
• Support billing, dispatch, and other administrative functions as needed.
• Provide after-hours support for emergencies and urgent customer requirements.

• Partner with Recruiting and Sales to ensure staffing levels align with business needs and turnover forecasts.
• Lead onboarding processes including first paycheck reviews and 45-day engagement interviews.
• Determine sustainability of new hires and support transitions from Company Drivers to Independent Contractors.
• Conduct performance management, goal setting, progressive discipline, and annual reviews.
• Address pay, scheduling, vacation, and other employment concerns in collaboration with HR and Payroll.
• Monitor driver utility and pay to ensure cost-effectiveness and identify hiring opportunities.
• Plan and host terminal meetings, recognition events, and driver appreciation activities.

• Partner with Safety Trainers and participate in safety meetings and investigations.
• Conduct ride-alongs, job task observations, and DriveCam reviews.
• Promote a clean, organized, and hazard-free terminal environment.
• Participate on the Health and Safety Committee and support all compliance initiatives.

• Build and maintain strong relationships with local customers, addressing concerns promptly.
• Identify business growth opportunities through exceptional market knowledge and service delivery.

• Ensure optimal asset levels to support operational and customer needs.
• Collaborate with Shop and Washrack teams to expedite fleet readiness.
• Maintain oversight of terminal assets and align future needs with customer expectations.

• Work closely with HR on retention strategies, return-to-work accommodations, and policy compliance.
• Support recruitment and retention initiatives for technicians and drivers.
• Assist in Fact Finding Investigations related to claims and safety incidents.
• Manage employee relations, including disciplinary actions and conflict resolution as required. Qualifications:

• Proven leadership experience in transportation, logistics, or related operations.
• Strong understanding of DOT regulations, safety protocols, and labor relations.
• Excellent communication and interpersonal skills to lead teams and engage customers.
• Competence in analyzing operations metrics, driver pay, and fleet performance.
• Adaptability to support operations outside of regular business hours when necessary Benefits:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene

Trimac Transportation & Family of Companies