Tour Coordinator
- Vancouver, BC
- $50,000-65,000 per year
- Permanent
- Full-time
- Manage operations and tour coordination for assigned destinations including hotel bookings, activities, itineraries, rooming lists, passenger manifests, rental equipment, waivers, meals, and payments.
- Prepare and distribute daily and weekly guide itineraries.
- Conduct regular quality checks on all aspects of assigned tours, ensuring accuracy in inventory and documentation.
- Participate in tours when possible to better understand and enhance the guest experience.
- Collaborate with the Product Development team to improve tour itineraries based on guide and guest feedback.
- Track and adhere to supplier deadlines to avoid penalties and maintain preferred partner relationships.
- Assist with fare, activity, and inventory management in the booking system.
- Load and maintain tour information in FareHarbor, Ventrata and internal systems, ensuring all rates, availability, and content are accurate.
- Monitor coach and ferry bookings for your tour series.
- Maintain and update operational spreadsheets with all relevant tour data.
- Support weekend tour departures and fulfill on-call responsibilities on a rotating schedule.
- Participate in assistant tour guide or chaperone duties as required to understand product delivery.
- Assist with weekday tour departures including signage, bus check-ins, and crowd control.
- Answer phones and assist walk-in customers on a relief basis in coordination with the Sales team.
- Continuous support for our Tour Guides to ensure that our guests have the best experience possible
- Understanding that this position has its stressful moments during the busy summer months and that constant collaboration within the team helps relieve this pressure
- Promoting a positive and cohesive team environment within the operations department and among the tour guides
- Full-time, based in-office at Discover Canada Tours’ downtown Vancouver headquarters.
- Typical hours: Monday–Friday, 9:00 am–5:30 pm.
- Availability for occasional weekend shifts and rotational on-call duties required during peak season (May–September).
- Flexibility is essential, especially during the busy summer season.
- Reports directly to the Operations Manager (Graham Wood).
- Collaborates with the Operations Team for tour-related logistics and support.
- Works closely with the Fleet Supervisor for guide assignments and vehicle logistics.
- Minimum of one to two years operations experience within a tour operator environment is a must.
- College diploma or University degree with a focus in Travel & Tourism preferred.
- Canadian travel experience (specifically in Western Canada).
- A clean criminal record check with the vulnerable sector.
- High level of proficiency with Google Sheets and MS Excel.
- Experience with backend systems such as Ventrata and Fareharbor is preferred.
- Able to meet tight deadlines, multitask, and work well under pressure.
- Tour guiding experience preferred.
- Canadian Citizen or PR preferred. Work visas with at least 1–2 years of validity are accepted.
- A passion to take full ownership of your position and take opportunities to a new level
- Willingness to go above and beyond to ensure smooth operations of tours
- Self-motivated and positive, with a professional approach to customer service
- Enjoy working independently; creative, strategic, and open to thinking outside the box
- Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
- Must be results-focused, with attention to detail and excellent organizational skills
- Excellent decision-making skills and ability to handle stressful situations
- Commitment to the company’s objectives, values, and representing the company in the best light
- A strong communicator: enthusiastic, optimistic, accommodating, energetic, verbal, and active within a team setting
- Strong command of English (spoken and written)
- Ability to influence while building friendly and positive relationships
- A terrific collaborator, able to partner effectively across departments to arrive at the best solutions
- A great colleague, the kind of person others enjoy working with, open to sharing your experience and seeking growth opportunities from others
- Excellent communication skills across all levels of interaction
- Fun, team-oriented environment with an adventurous spirit
- Be part of a Canadian-owned company with 20 years of success in tourism
- Exclusive access to FAM trips
- Travel perks and discounts across Western Canada with our brands and partners
- Room to grow in one of Western Canada’s fastest-growing adventure travel companies
- Access to on-site gym
- Staff events and excursions
- Be part of diverse and global teamwork with colleagues coming from around the world
- Competitive salary with attractive benefits plan
- Educational opportunities to grow your skill sets
- Live the Adventure!
- Teamwork is Dreamwork!
- Go the Extra Mile!
- Have Fun Doing It!
- Be Good, Do Good!