Scheduling Supervisor
- Saint Catharines, ON
- Temporary
- Full-time
- Meaningful, fulfilling work, helping patients and their families behind the scenes
- Supportive team environment and a great corporate culture
- Paid orientation and comprehensive training and onboarding
- Access to group discounts, including exclusive discounts from various retailers
- Total rewards program which includes health & dental benefits
- An Employee Assistance Program (EAP) for you and your family members
- Opportunities for continuing education and training
- Hands on mentoring and leadership support
- Opportunities to volunteer in countries with limited access to healthcare services
- Works closely with the Director, Operations Manager and branch to effectively build and maintain a master schedule for front line healthcare workers
- Participates in hiring and orientation of new Team Coordinators to ensure ongoing staff training and development opportunities are met.
- Monitors and ensures standard scheduling procedures to promote quality service and control costs.
- Monitors the schedule of Team Coordinators and adjust when necessary to ensure that there is an even distribution of workload among the team.
- Acts as a super-user, trains and coaches others in the use of the automated information & scheduling system (PROCURA), and Workflow
- Supports the team through effective problem solving of conflicts/issues with regards to challenging scheduling cases or hard-to-service areas for scheduling.
- Facilitates a team approach where problem solving and solutions are encouraged and identifies and removes barriers to the effectiveness of the team.
- Promotes a continuous quality improvement approach to customer service.
- Responds to questions and concerns regarding scheduling policies and practices.
- Monitors and compiles statistical information and regularly provides statistical reports to Operations Manager.
- Makes recommendations regarding Community Support Worker (CSW)/ Nursing utilization rates and provides recruitment needs to Operations Manager
- Monitors Team Coordinators compliance with service agreements/contracts and established procedures, practices and the Collective Agreement.
- Monitors monthly financial benchmarks and proceeds with corrective actions.
- Holds team meetings with Team Coordinators and provides additional training on a weekly basis
- Identifies operational gaps and communicates areas of improvement, makes recommendations on policies and procedures.
- Actively participates in internal and external committees and community functions (i.e. workshops, job/health fairs, community boards, participation on focus groups) and is a member of the Joint Health and Safety Committee
- Performs other duties as required
- The minimum qualifications for this job are one to three (1-3) years of post-secondary education and three to six (3-6) years of job-related work experience, or an equivalent combination of education and experience.
- Excellent verbal and written communication skills.
- Exceptional analytical and problem-solving skills.
- Thorough knowledge of LHIN contractual obligations and case management is required.
- Advanced database & software knowledge and experience is required.
- Supervisory and Customer Service experience is an asset.
- Knowledge of medical terminology is an asset.
- Able to work non-traditional hours