Customer Service Representative
PAL Airlines
- Nain, NL
- Permanent
- Full-time
- Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes
- Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
- Provide outstanding customer service to our customers
- Working with the Air Borealis team on developing new Customer Service initiatives and ideas
- Administration duties and reporting in relation to the operations of Air Borealis scheduled and charter flights
- Work closely with all departments of Air Borealis to ensure our customers’ experience is an enjoyable one from origin to destination.
- Other duties assigned
- The successful candidate must have a minimum of 2 years’ experience in providing customer service in a fast-paced environment
- The ability to fluently speak both English and French is an asset
- Must possess exceptional customer service skills
- Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making
- Must be able to work independently and in a team environment
- Personal travel privileges with PAL and interline agreements with multiple airlines
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs