Front Desk Closing

• Evening Closing SHIFTS: Must be available until 11:15pm / 10:15pm 1 weekend day
• MID SHIFTS may be required for training
• NO extended time off for travel in the first 4 months of employment.

• Valid First Aid certification an asset.
• Service driven with an enthusiastic attitude.
• Previous customer service experience required.
• High school diploma required.
• Excellent written and verbal communication skills.
• Fluent in English - Ability to speak other languages an asset.
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability work both alone and in groups.
• Critical thinking / problem solving skills.
• Must have reliable transportation (vehicle) OR live within walking distance.

• Ensure facility is closed and prepped for the morning opening staff.
• Greet members and guests enthusiastically to encourage a positive culture at the club.
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
• Monitor member check-ins / Check-in guests ensuring all policies and processes are
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Complete all guest check in procedures.
• Efficiently and effective input and update daily cash reconciliation documents
• Process point of sale items, such as retail and concession sales.
• Check in all members and guests using the proper registration procedures.
• Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.

• Positive, rewarding, and collaborative team environment.
• Complimentary gym membership.
• Discount on Gold’s Gym merchandise and services.

Gold's Gym