Access Coordinator
Phoenix Society
- Surrey, BC
- Permanent
- Full-time
- Coordinates the work of the Intake Specialists and Program Navigators on a day-to-day basis
- Ensures intake staff follow established criteria and prioritizes intakes based on criteria, leads, and facilitates actions related to daily client flow, plans for client transfer or discharge and appropriate client placement/referral
- Liaises with the clinical care team to ensure specific care plan actions and processes are completed and reviews the intake and discharge planning of clients to ensure optimal progression to discharge, in collaboration with the other clinical team members
- Responsible for ensuring admissions team files and manages all verification paperwork as required to adhere to accreditation, licensing and safety guidelines, and/or funding sources.
- Acts as a point person for clients, families, and community care teams who have concerns or questions regarding their care; follows ups as required
- Provides oversight related to clinical and organizational data collection across all MHSU programs; prepares reports for MHSU leadership and funders, as required.
- Manages central client calendar to ensure program participants are supported by program navigators to attend scheduled appointments offsite as part of their treatment
- Assists the Manager by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and optimal use of budgetary resources
- Determines related training and orientation requirements
- Assigning and adjusting workload, schedules, and coordinating staff when coverage is needed, ensuring service levels, and staffing requirements are met
- Participates in funder meetings and community stakeholder committees on behalf of the program as required by the MHSU leadership
- Post-secondary diploma in social work, community services, etc., or an equivalent combination of education and experience
- 2 to 4 years of practical experience in an admission setting working with vulnerable populations, substance use services, mental health, or corrections
- Satisfactory completion of a criminal records check with vulnerable sector screening is required
- Satisfactory completion of Tuberculosis Screening form is required
- Satisfactory completion of Employee Immunization Record form is required
- First aid certification with CPR is required
- Valid driver’s license with driver’s abstract
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Ability to lead and work in a trauma-informed practice
- Demonstrated commitment to the social sector with a passion for the organization’s mission is essential
- 100% employer paid benefits
- Disability and Life insurance
- Employee Assistance Program
- 100% Employer Paid Extended health care (Dental, Vision, paramedical)
- Flexible schedule
- Education and Training allowance
- Bring your dog to work