Bilingual Senior Client Service Representative
Royal Bank of Canada
- Montreal, QC
- Permanent
- Full-time
- Maintain professional and productive working relationship with all business partners; Assume client service accountability for assigned clients and work closely with team members to provide reliable service
- Attend presentations and other training to ensure awareness of RBC IS’s existing products and services so that queries received by the clients can be fielded to the correct area without delay.
- Ensure that up-to-date desk operating procedures are maintained and accessible to team members and specific daily administrative procedures are clearly documented
- Complete Risk and Compliance requests within required deadlines and ensure required reporting is sent out to clients as per department procedure
- Research and follow-up on overdraft positions on a daily basis, ensuring the appropriate action is taken to address the issues in the early stages and escalating where appropriate.
- Verify all transaction postings through the clients’ accounts are accurate and meet account requirements.
- Participate in cross-training for developmental and back-up purposes (i.e.) internal / external meetings, sick days / vacation coverage.
- Contribute to the success of the department by supporting and assisting other team members during high volumes and staff shortages.
- Completed university degree in business administration, finance or equivalent experience.
- 3+ years’ experience in Financial services industry
- Obtained recognized financial industry qualifications (i.e. – Securities Institute, Canadian Securities course and or IFIC an asset)
- Strong client management skills
- Excellent communication skills
- Bilingual in French and English
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation