At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Overview: UX Manager is a passionate and proven visionary who defines and drives the next generation of user experiences for our mobile and web products, and leads a team of Design Strategists, UX Designers, and UX Writers.The successful candidate is able to understand the goals of the organization, the needs of our customers, and can foster strong relationships with product managers, developers, and other stakeholders.OverviewKey Responsibilities:Strategy & Planning:Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design products that provide Home Depot customers and associates with an unparalleled shopping experience.Aligns user experience efforts across products and projects.Communicates with key user and operational groups to understand business needs.Elicits ideas and assists team members with gaining shared understanding and aligns the product team and stakeholders.Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners.Identify team needs with regard to process, tools, documentation, asset management, etc. and make necessary enhancements.Balances multiple inputs of priorities and needs, making sure inter-dependencies are understood and planned for effectively.Proactively drive innovation initiatives and products to execution, often dealing with ambiguity.Delivery & Execution:Capture design requirements and project goals.Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise.Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities.Receives and prioritizes incoming requests from business partners and stakeholders.Communicates project and program status.Guides the analysis of user experience data and provides recommendations to address business needs.Coaches and pairs with team members (UX, engineering, and product management) across portfolios to design solutions and share best practices.Guides the creation of designs such that information is easy to find, consume and understand.Guides the communication of ideas and designs to end users and product team members, engineering and business stakeholders.People Management:Provides leadership, mentoring, and coaching to UX professionals.Plans and allocates resources for projects.Conducts regular reviews, reviewing individual development plans and providing performance feedback.Fosters collaboration with team members (UX, Engineering, Product Management, etc.) to drive value and identify and resolve impediments.Acts as a proponent of UX practices.Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.Guides more junior team members in strategy, alignment, analysis, and execution tasks.Participates in and contributes to learning activities.Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs.Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Develops Talent: Developing people to meet both their career goals and the organization's goalsDrives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear.Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.Skills:Excellent decision making and problem-solving skills.Solid understanding of user-centered design patterns, methodologies and best practices.Proven analytical ability.Ability to lead a multi-disciplinary team and work cross-functionally with business partners.Ability to assess, prioritize, and make trade-offs against business, technical, and user constraints.Comfortable with complexity and ambiguity, with a passion for the challenges around organizing it.Direct Manager/Direct Reports:Reports to Sr. Manager, UXDirect Reports: UX Leads, UX Designers, Design Strategists, UX WritersTravel Requirements:Additional minimal travel as requiredPhysical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working - in office - Mon to Fri - 1 Concorde Gate, North YorkWorking Conditions:Working in an office setting: computer work, camera on virtual meetings, attending meetings in-personMinimum Education:University/College degree in a related area of study, or equivalent experienceMinimum Years of Work Experience:5-7 years of experience in UX design, interaction design, UX research, or design strategy.Minimum Leadership Experience:Experience managing a team of UX professionals.Certifications:NoneOther Requirements/Assets:Asset: Experience with Miro and FigmaIn our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.×Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & Recognition Press ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.
