General Manager

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

• Articulate Indigo’s mission and strategy and communicate business goals to store team
• Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes
• Identify local market trends and competitors to proactively anticipate customer needs and expectations
• Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
• Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives
• Continually assess staffing levels and lead recruiting and selection of new employees
• Own store schedule
• Open and close store and manage sales floor
• Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

• Build strong teams by attracting and developing the best talent
• Bring out the best in others; empower and constructively stretch talent
• Give authentic feedback on performance and potential
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
• Collaborate with others to drive flexible and just in time solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage others to get input
• Encourage others to freely share their point of view and be open to feedback
• Accountable for the overall engagement, productivity, turnover, and bench strength of the team

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

• College degree preferred or equivalent job experience
• 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Bilingualism (French/English) is required for all positions in Quebec

Indigo