Program Manager, Commercial Business
- Toronto, ON
- $125,000 per year
- Permanent
- Full-time
- Program Design & Execution:
- Develop and implement automated email campaigns targeted at specific sales and customer success stages.
- Craft in-app messaging to complement onboarding experiences that drive engagement and feature adoption.
- Collaborate with Sales, Customer Success, Product, Marketing and other internal teams to ensure program alignment with overall customer journey goals.
- Test and validate results in order to automate the successful journeys
- Automation & Optimization:
- Champion the use of automation tools and platforms to streamline program execution and data collection.
- Implement A/B testing methodologies to continuously improve program effectiveness.
- Analyze program performance metrics to identify areas for improvement and optimize campaign strategies.
- Communicate results of lifecycle program with senior leadership
- Data Analysis & Reporting:
- Work closely with the data analytics team to gather and analyze customer engagement data to understand the Commercial segment to know what campaigns to build and iterate upon
- Translate insights from data into actionable recommendations for program optimization.
- Generate reports and presentations to showcase program success and ROI.
- 5+ years of experience in program management, marketing automation, or a related field.
- Proven track record of designing and implementing successful customer lifecycle programs.
- Strong understanding of email marketing best practices
- Excellent analytical skills with the ability to interpret and translate data into actionable insights.
- Advanced reporting and analytical skills and proficient in Excel, Tableau, Gainsight, Salesforce and working knowledge of marketing automation tools
- Experience with A/B testing methodologies and reporting tools.
- Excellent communication, collaboration, and project management skills.
- Experience with in-app messaging tools.
- Prior knowledge of the SaaS industry.
- SQL proficiency
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.How we workguide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs